TroubleShooting Error Messages

This topic lists some common error messages, followed by the solution. If you need help with these or other error messages, contact DTN Customer Service.

Error Message:  “You are not able to log into the Online Message Center at this time.”

Solution::If you receive this error message when trying to access the Online Message Center, there is a possibility that the secure login information being passed from Colonial to DTN has been corrupted.  Please call DTN Customer Service for help correcting the problem. Have your account number handy.

Error Message:  “Your account information cannot be found.. “

Solution: This message indicates that your account has not been set up correctly.  Please call DTN Customer Service for assistance correcting the problem. Have your account number handy.

Error Message:  “You must select at least ONE item.”

Solution: This message indicates that you have clicked either the Download Selected or Print button without first selecting the message(s) you want to print or download.  Click OK, then click the selection box to the left of the messages you want. A checkmark will be entered into the box to indicate that the message has been selected. You may then proceed with the Download Selected or Print option.

Error Message: “X/X/XX:  Must be a date mm/dd/yyyy greater than 1/1/2000 and less than 1/1/2100”

Solution: If you try to enter an invalid date, you will get this error message.  Re-enter a date in the value field, using a MM/DD/YYYY format, where...

MM is the month, expressed as a two digit number

DD is the day, expressed as a two digit number; and

YYYY is the year, expressed as a four-digit number

Month data values must be in the range of 01 to 12

Day data values must be in the range of 01 to 31

Year data values must be in the range of 2000 to 2099