Change the Sort Order

1. Click the Column Head on which you wish to sort.

2. The Message List will be sorted for the selected column head. If the list is not in ascending order, the list will be changed to ascending order. If the list is already in ascending order, when you click the column head the list will change to descending order.

Sort Order Example

ISSUE:  A user needs to see all the messages that were received between 2 and 3 PM.

SOLUTION:  In the Column Head row of the Messages Screen, the user clicks the Time Received column head.

The Messages List displays messages in ascending order, according to the time they were received. The user scrolls down the list of messages to find the ones that were received between 2 and 3 PM.